Hotel Professionals

Managers versus Leaders
Hotel Professionals

Managers versus Leaders

Over the last two decades, while teaching at the hotel and restaurant management school of a university, and running the school’s dining room (as a laboratory for students) I have had the good fortune to observe many students in action. The restaurant management course was so structured that every student […]

Hospitality Industry Advertising
Hotel Professionals

Hospitality Industry Advertising

Hospitality establishments have two ways to attract guests – direct selling and advertising. Direct selling is the backbone of the industry although advertising has proved to be more important. Hospitality Industry Advertising creates awareness of the property before making a sales call. These days, advertising is becoming more widely used. […]

Successful Managers
Hotel Professionals

The Traits of Successful Managers

The general manager of a hotel must know sufficiently about each department in his/her property, from rooms division, to food and beverage, engineering, marketing, accounting, controls, security, sales and promotion, repairs and maintenance, forecasting, psychology just to name a few. He/she must also pay attention to trends and “divine” the […]