Hotel Professionals

The Benefits of Selling and Upselling.
Hotel Professionals

The Benefits of Selling and Upselling.

Successful servers know intuitively how to approach a table to “accessorize” the order. A couple ordering dinner or lunch need different approaches, at least in North America. Generally, people shy away from excessive alcohol consumption during lunch. Indeed, some companies have no alcohol policies for their employees while entertaining and/or […]

Intricacies of Quality service.
Hotel Professionals

Intricacies of Quality service.

Accommodating, helpful, and high quality service in general, but restaurant service in particular, has become rare in North America and Europe. This is mostly due to the irregular hours the profession requires, and perception that it pays poorly. Helpful and superior quality service always pays well, and today only classic […]

Training in the Hospitality Industry – An Important tool to Increase Revenues and Profitability.
Hotel Professionals

Training in the Hospitality Industry – An Important tool to Increase Revenues and Profitability.

Traditionally, hospitality employee shortages become more acute during economic expansions, but nowadays another trend has become obvious. Young people simply ignore the industry because of its perceived poor pay, irregular hours, peaks and valleys during the day, and constant pressure to please customers even under most trying conditions. Also servers […]

Ethics in Business.
Hotel Professionals

Ethics in Business.

Ethical management is as old as the notion of trading and financial transactions. Although most businesses prefer not to articulate their codes of ethics, owners adhere to their own ethical standards. Those who play free and loose promising one thing and delivering a completely different product have a short reign […]

Communication is Vital for Success in any Organization but Specially in Business.
Hotel Professionals

Communication is Vital for Success in any Organization but Specially in Business.

Communication Verbal and written communication is one of the most important aspects of any organization. Failing to “get the message” through to your employees will slow down evolution, expansion, improvement of product, sales and ultimately result in dissatisfied customers. Every manager knows what this represents! The larger the organization, it […]