Successful servers know intuitively how to approach a table to “accessorize” the order. A couple ordering dinner or lunch need different approaches, at least in North America. Generally, people shy away from excessive alcohol consumption during lunch. Indeed, some companies have no alcohol policies for their employees while entertaining and/or […]
Accommodating, helpful, and high quality service in general, but restaurant service in particular, has become rare in North America and Europe. This is mostly due to the irregular hours the profession requires, and perception that it pays poorly. Helpful and superior quality service always pays well, and today only classic […]
Human beings will complain naturally when something they buy, or are served, fail to please them, or fall below their expectations. Some are more vociferous than others. Those who complain also spread their experiences to their friends, family and business associates. This can generate a lot of business losses. Then […]
The hospitality industry is a great one for providing lots of ways for you to advance your career; you just have to make the right moves.
Traditionally, hospitality employee shortages become more acute during economic expansions, but nowadays another trend has become obvious. Young people simply ignore the industry because of its perceived poor pay, irregular hours, peaks and valleys during the day, and constant pressure to please customers even under most trying conditions. Also servers […]
Ethical management is as old as the notion of trading and financial transactions. Although most businesses prefer not to articulate their codes of ethics, owners adhere to their own ethical standards. Those who play free and loose promising one thing and delivering a completely different product have a short reign […]
Communication Verbal and written communication is one of the most important aspects of any organization. Failing to “get the message” through to your employees will slow down evolution, expansion, improvement of product, sales and ultimately result in dissatisfied customers. Every manager knows what this represents! The larger the organization, it […]
Event Planning In today’s hectic pace of life, many urban young and upwardly mobile consumers look services to make their life easier. This insatiable desire towards convenience has now created a new and ultimately lucrative profession – event planning. A resourceful, well-connected and organized individual can enter the field with […]