For most people, staying in a hotel means checking in, going to the room assigned, sleeping, eating (mostly breakfast if offered), and checking out, except in resort establishments.
What happens between all these activities and how you can get the staff to serve you depends on you.
If you demand anything from a staff member, chances are you will eventually get what you requested but delivered in a sullen manner, late, or incomplete, never in a cheering manner.
In order to make a hotel stay, especially a long stay, enjoyable it is better to “request” rather than demand.
Essentially, when you check in a hotel, you have hired servants, whose duty it is to have your requests met, clean your room (in some cases also polish your shoes), deliver services i.e information about the city or region, theatre or sport event tickets, advise you about the best shopping, city excursions etc, calling a taxi, telling you where you can park or ask staff to park it for you, are just a few important things.
In small hotels, aka boutique hotels, staff is hired considering their behaviour towards others, their manners, and way of speaking and how they go about delivering a service. A server may just bring the food and set it in front of you sullenly, another will do so with élan, a smile and wish you bon appetite!
Chambermaids may be invisible, but their work is important to your health. Once you have stayed for one night, most know your living habits. If you tip her, your chambermaid will take special care to replenish amenities i.e lint rollers, deodorants, soap bars, shampoos, shoe mitts, after shave lotions and never mix washcloths to clean toilet seats with those to clean toilet boards, sinks and faucets.
Simply put, she make you feel at home!
Always make connection with the front desk clerk checking you in. He or she can assign you a better room or one next to the elevator shaft.
Doormen are also important in making sure that your baggage is delivered undamaged and your car is parked carefully with no visible damage.
Front office people can be very helpful, or delay their response time if your TV set malfunctions, or the IT connectivity fails, or the cable service becomes inoperative.
In some hotels, 24/7 room service is advertised to attract guests but such service comes at a price. You may be charged $ 45.00 for a simple room service hamburger, but you can negotiate with your front office `friend and order delivery at a much lower price and he/she will make sure that it is delivered to your room promptly. Friendliness has a great deal of advantages.
Some hotel managements enforce a strict policy of no take out delivery. Here aging, you can get the food you want from a nearby QSR (Quick Service Restaurant), and bring it in.
In France, front office people or on the look out for such things, in fact in many rural hotels before checking in at 7 p m or later, they will as if you want to dine in the restaurant. If your answer is positive, they will offer you a room, a negative answer may result in refusal of accommodation.
Hotel staff expects tips. They depend on tips. For bellmen and doormen $ 2.00 per bag is adequate or per day for the doorman.
For chambermaids $ 2.00 per night, for servers 10 – 15 per cent of the bill, before taxes, if service was adequate and not included. (In most European restaurant bills service and taxes are included in the price of the dish on the menu.
Tipping standards change in many countries. In some Asian countries, employees resent tips. Find out when you check in.
Always, say `I understand you are busy and rooms are scarce, but if there is a possibility for an ocean view (or better) room, I would appreciate it`.
There is a distinct difference asking and demanding as some German tourists are known for when they travel to “Third world’ countries.
Many of them want to have German-brewed beer in South America, or German specialties in Singapore while in a local food featuring restaurant. Half of the fun in travelling is trying different foods. Why would you want to have “eisbein” (a German specialty) when in Indonesia?
As a hotelier or server you have to be a chameleon and adapt yourself to your guests for mutual benefits.
You can alter your personality a little for “professional reasons”.
In some cases this is called “politeness”.
It works wonders.
|Writer – Hrayr Berberoglu – E-mail – Read his books?
Professor B offers seminars to companies and interested parties on any category of wine, chocolates, chocolates and wine, olive oils, vinegars and dressings, at a reasonable cost.