Where students really learn is on their own, reading, working, thinking, so my job is in the class to motivate them to want to go off and do that. Marty Wall, professor of psychology University of Toronto.
If you want to operate a successful establishment, you must first develop your service philosophy, codify it, hire knowledgeable professionals or individuals with a positive attitude, and contract of talented teachers or professionals to train them before the “soft opening”. Remember to retain his/her services for the real (hard) opening to record shortcomings, and remedy all in the shortest possible time.
Owners fail to understand that a university-educated individual in the hospitality industry is full of theoretical and “broad knowledge” of every aspect of the industry. A new hire, regardless of his/her background, must be trained for the standard policies, of the company and culture. The service staffs represent the face of the establishment. A unkempt, poorly clad server with dirty fingernails and unshaven face makes a negative impression, regardless of knowledge or willingness to serve.
Professors specializing in training correctly note this necessity of first showing to any employee what is expected of him/her and show how to perform any task commensurate with company standards. Teaching is a mysterious art because knowledge cannot be “poured” into a mind like coins from a purse, or canned, or bottled to be synthesized.
Teaching ought to be really to prepare an individual to want to learn after he/she being shown how to accomplish a task. During their elementary and secondary school studies, millions of students all over the world encounter countless teachers – most are easily and quickly forgotten, or forgettable.
Even ineffective teachers serve a purpose; classroom time always imparts a knowledge building block. Lucky students encounter a few extraordinary teachers who generate indelible memories, even ife-shaping experiences. Astute students are so impressed with these dedicated, knowledgeable, exuberant, enthusiastic and able individuals that they decide to become teachers themselves.
Good teachers intuitively recognize talent and encourage such students subtly, consistently, and occasionally, forcefully and persistently. Teaching is an art. Teaching techniques can be taught, but effective teachers are “born” and know intuitively how, when, and why certain things must be mentioned, or a little story or life experience to liven an important but possibly dull subject matter.
When you hire a teacher or trainer to train, you must provide your detailed service requirements before sessions, It is best to have the individual run a session for your executive management.
All employees must be screened before hiring, with the proviso that they will have to attend training sessions and become “students” once more.These days, the attention span of many young or old students can be measured in single-digit minutes. A number of teaching techniques must be employed for effective retention of knowledge and practice.
There are three criteria that identify extraordinary teachers:
• Their knowledge and love of their subject
• The commitment to a teaching relationship with students
• Their ability to recognize talent and foster it
Passion for the subject can occasionally be sufficient to kindle a light, but the remaining two factors cannot. Adolescents love passion, regardless of what the passion is about. Passion convinces them of the joy of learning and the importance of authentic discovery. Students pinpoint quickly whether the passion displayed is genuine or fake. They mimic true passionate teachers. Many effective teachers may not be easy or even nice since they push their students, and insist on excellence.
Mediocrity never gets an individual far. Caring teachers never accept mediocre work – they force their students constantly to improve on their work. Good teachers create environments conducive to learning – they allow students to make mistakes, try new methods, bring forward new ideas and theories, and then gently correct the students or have discussions to, develop remedies to shortcomings.
Effective teachers allow their students to ask questions, answer them satisfactorily, admit when they have made a mistake and do not know the answer to the question, but will find it if possible. Caring teachers readily admit up-front that they know a lot about their Subject, but not everything, and that they still continue to learn. They are always in the class before it starts. At the beginning of each session they tell of what they will talk about, then cover the subject, and recap it before ending the lesson. They speak clearly, move little, encourage questions and discussions, but maintain control of the class.
Effective teachers treat the class as a theatre audience and perform their role. They can almost see the lights go on, in the minds of their students.
This is the ultimate reward for them and the restaurateur or hotelier who hired their services.